"Made to Order" Items: All items in our shop are "made to order." We do not maintain inventory, which means we cannot accommodate returns or exchanges. Every product undergoes thorough quality control before shipment.
Issue Resolution: Should you encounter any issues, either before or after completing your order, we encourage you to contact us promptly. We are committed to addressing your concerns and providing assistance where needed.
Refund Policy: While returns and exchanges are not applicable, we offer refunds under the following circumstances:
- Print Issues: If you experience problems with the print quality.
- Damaged Packaging: In the event of packaging damage.
- Incorrect Product: If you receive a product different from what you ordered.
Refund Process: We are happy to initiate a refund in the mentioned cases. Please be aware that it might take some time for your bank or credit card company to process and post the refund.
